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Return Policy, Limited Warranty & More

Our Policies Explained

Links to our Return Policy, Limited Warranty and No-Fault Replacement Program

Returning your product for repair or refund (RMA# Return Form)'s Limited Warranty

"Total Satisfaction Return Policy"

No-Fault Replacement Phone Program


Returning your product for repair or refund (RMA# Return Form)

To return your product for repair or refund you will need to obtain a RMA number.

Your RMA Number automatically generated when you complete our RMA form. The number is used to track incoming products.

Please send an email with your request or concern to the email below and we will send you a link to the RMA Return Form.

Send your inquiry to:'s Limited Warranty

New Cellular Phones

  • Covered by the manufacturers limited warranty

Like-New Cellular Phones

  • 47 Days for parts and 47 Days for labor

    If your phone malfunctions within 47 Days of purchase you are entitled to have your phone repaired or replaced under the Limited Warranty. The Customer is not responisble for any costs associated with the repair (including parts or labor). The Customer is responsible for the cost of shipping the unit to, is responsible for the cost of shipping the unit back to the Customer after the repair is completed.

    Events that will void the warranty include:

    1. Water damage of any kind.
    2. Visable abuse including dents to casing, broken antennas...
    3. The removal of screws and openning of your phone for any reason.

Cell Phone Batteries and Accessories

  • 1 Year Replacement

"Total Satisfaction Return Policy"
Equipment that are purchased directly from may be returned by Customer in accordance with "Total Satisfaction Return Policy." The Total Satisfaction Return Policy provides that Customer may return any product purchased from for a refund or credit within 7 days of the date of delivery. Refunds or credits will not include any shipping charges or processing fees and customer shall be responsible for a 15% restocking fee for each product returned. The customer shall also be responsible for the cost of return shipping. Customer must obtain an RMA # prior to returning any package to the returns department. Any package shipped without an RMA# will be refused. The equipment must be returned in its original state (as it was received), in the original box with all manuals, accessories, and registrations. Equipment must be shipped securely packaged in appropriate shipping boxes or mailers. Equipment returned within 7 days, but are missing parts will be charged the published pricing for any missing accessory's. All equipment returned will be charged a 15% restocking fee, and be charged for any missing parts. Items that are improperly packaged and/or damaged during return shipment are the responsibility of the customer. NO CREDIT WILL BE GIVEN FOR ITEMS RETURNED AFTER 15 DAYS.

In order to claim a refund or credit under the Total Satisfaction Return Policy, Customer must return product within the allowed time with a Return of Merchandise Authorization ("RMA") form. Further, in order to claim a refund or credit under the Total Satisfaction Return Policy, Customer must return any product in its original packaging, with all books, accessories and registrations.

Customer shall not be entitled to a full refund or credit under the Total Satisfaction Return Policy for any product which is not returned within 7 days, with a Cellarama issued RMA #, in the same condition in which it was received, with all accessories and materials, and in its original packaging.

Customer shall not be entitled to a refund or credit if their product has signs of water damage, visable physical damage, or has been openned or tampered with.

No-Fault Replacement Phone Program (1 Year)

Cost: $12

The Cellarama No-Fault Replacement Program offers clients who opt-in at the time of purchase the option to buy a replacement phone (the same model or an updated equivalent) if their original unit fails to work or malfunctions outside of the Cellarama limited warranty up to 1-year after the original purchase date for just $47 (plus taxes and shipping).

We know. Life happens! Cell phones are dropped, washed, and ran-over by vehicles on a daily basis. You would not believe how many dogs chew up phones, or how many phones mysteriously stop working after lending it to kids or friends.

These types of incidents would automatically void any manufacturer warranty. In fact, these types of events also void our own Limited Warranty. However, with the No-Fault Replacement Phone Program, if your phone stops working for any reason (including your own) you are covered from spending a lot of money for a replacement.

No-Fault Replacement Phone Program is not available with all handsets at this time.

Single requirement: Broken original unit must be returned to Cellarama

Has your current cell phone been: Lost, Stolen, or Broken?

Are you: Wary of long-term contracts? Ineligible for a cell phone upgrade?

Get Email Notifications

What are Contract-Free Phones?

Contract-free phones from Cellarama are popular cell phones that you can purchase – at great prices – without contracts.

Our phones can be activated on any new or existing Bell Mobility account – no hassle, no contract, no problem.

Looking for Bell Mobility Batteries Chargers Accessories

All Prices In Canadian Dollars

Why Buy from Cellarama?

* No Contract Required
* Wholesale Pricing
* Same Day Shipping
* Secure Online Ordering
* Friendly Customer Service
* Money Back Guarantee
* Replacement Cell Phones
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