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FAQ's
Your Frequently Asked Questions
Your Questions & Answers
1.Who do I contact with questions about my order?
2.What if I don't see a specific phone I'm looking for?
3.Does Cellarama sell Rogers Wireless, Telus Mobility and Fido phones?
4.Does my phone come with any warranties?
5.What comes with a phone purchase from Cellarama?
6.What is the condition of the phones?
7 .What is your return policy?
8.How do I know if the phone I choose will work with my service provider?
9 .Will my personal information be sold to third parties?
10.How do you offer your phones at such affordable pricing?
11.Does Cellarama.com deal with used or refurbished phones?
12.Can I just buy one unit from this website?
13.Does Cellarama.com offer wholesale?
14.Do I have to sign up with a service plan to get these phone?
15.Does Cellarama.com ship all orders out on the same day?
16.What happens after I place the order?
17.How can I track my package?
18.Does Cellarama.com ship on the weekends?
19 .Can I pick up my order from the main office?
20.What forms of payment do you accepted?
21.Is it safe for me use my credit card on Cellarama.com?
22.Can I pay by Money order or personal check?
23.What currency does Cellarama.com works with?
24.Does Cellarama.com accept credit card directly.

My question is not answered here. Contact Us.

Who do I contact with questions about my order?
Feel free to send any questions regarding your order to info@cellarama.com

What if I don't see a specific phone I'm looking for?
To best serve our customers, Cellarama carries a select line of phone compatible with the Bell Mobility network. If you can’t find a particular model on our site, we don’t have that phone in stock. We recommend signing up to receive our new phone alerts to be notified about our new phone offerings.

Does Cellarama sell Rogers Wireless, Telus Mobility and Fido phones?
To provide you the best service possible, Cellarama.com offers cell phones, batteries, and accessories for the Bell Mobility network exclusively.

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Does my phone come with any warranties?
Of course! Your phone comes with our "Total Satisfaction Return Policy". Also, all of our new stock automatically comes with the manufacturer's limited warranty.

What comes with a phone purchase from Cellarama?
All phone purchases come with a battery and charger. We also include a user’s manual on CD (to reduce total shipping weight), if available. If your phone does not include a manual, please download it here User Manuals.

What is the condition of the phones?
All phones listed on our website will include its condition in the description.

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What is your return policy?
If you need to return your phone for any reason, please CONTACT US so that we may issue you a return authorization number which helps expedite the return process. We have no problem with giving you an exchange, credit, or refund, which ever you choose. For more info regarding your return policy click here.

How do I know if the phone I choose will work with my service provider?
Here at Cellarama.com we only sell phones for the Bell Mobility cellular network in Canada. Our phones will work with any service providers that are a part of the Bell Wireless Alliance including Bell Mobility, Bell Aliant, Sasktel, MTS, Télébec, NorthernTel. If you have any questions you can always CONTACT US at any time, we will be happy to answer any questions you may have.

Will my personal information be sold to third parties?
Here at Cellarama.com, our policy is to not give any personal information out to any third party vendors. You can be sure your information is safe with us. For more information, please read our PRIVACY POLICY.

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How do you offer your phones at such affordable pricing?
By leveraging our purchasing power and distribution relationships, Cellarama.com is able to offer the highest quality cellular phones and accessory products to customers at the lowest prices possible.

Does Cellarama.com deal with used or refurbished phones?
Yes, when available Cellarama.com does offer used and refurbish phones. Refurbished phones are acquired directly from the manufacturer and are offered at a fraction of the cost of a brand new phone.

Can I just buy one unit from this website?
Yes, All the phones listed on our website has no minimum quantity requirement. If you are looking to purchase larger quantities or to make regular purchases please visit our Cellarama Wholesale page for additional information.

Does Cellarama.com offer wholesale?
Yes, Cellarama.com does 60% its sales through wholesale deals. If you are interested in wholesale. Please Click Here for details.

Do I have to sign up with a service plan to get these phone?
No, Cellarama.com just sells cell phones, batteries, and accessories. There are no contracts with any of the phones for sale at Cellarama.com. Our phones can be activated on the Bell Mobility network and other members of the Bell Wireless Alliance (SaskTel, Aliant, MTS, NorthernTel, Télébec).

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Does Cellarama.com ship all orders out on the same day?
Yes, almost everything that you see on our web site is physically in stock. The vast number of all orders placed before 4:00pm eastern time gets shipped out on the same day.

What happens after I place the order?
If your order is placed before 4:00 PM Eastern Time, Cellarama.com ships the item the same day. Once your order has been accepted you will receive an email confirmation of your Cellarama.com order. Once your order has shipped you will automatically receive your CanadaPost tracking number via email to the email addressed you provided during the purchase.

How can I track my package?
Cellarama.com will automatically email you a tracking number when your order is shipped.

Does Cellarama.com ship on the weekends?
No, Cellarama.com does not ship on the weekends, all the order received on the weekends ships out on Monday.

Can I pick up my order from the main office?
No, you cannot pick up your order from our main office because all orders are fulfilled at one of our fulfillment centres.

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What forms of payment do you accepted?
We accept all major credit cards. American Express, Visa and Master Card.

Is it safe for me to pay using my credit card on Cellarama.com?
Yes. Our Website is 128-bit Encrypted and have safely and securely processed thousands of credit card orders.

Can I pay by Money order or personal check?
Currently we only accept credit card payments through our website and secure online payment form.

What currency does Cellarama.com accept?
We work only with Canadian Dollars.

Does Cellarama.com accept credit card directly.
Yes. We are verified Canadian Merchant that except all major forms of credit payments.

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What are Contract-Free Phones?

Contract-free phones from Cellarama are popular cell phones that you can purchase – at great prices – without contracts.

Our phones can be activated on any new or existing Bell Mobility account – no hassle, no contract, no problem.


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Why Buy from Cellarama?

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Thank you for taking the time and locating and forwarding on the plug I lost. You provide that much appreciated little extra when it comes to service which seems to lacking in business today.

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