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Surviving Emily, Bell?s Virtual Agent

Saturday, June 27th, 2009

(How to Reach a Real Bell Representative in No Time)

Sometimes you just need to talk to a real person when you?re calling Bell Mobility about your cell phone.

When you call Bell, though, reaching a real person can be difficult, especially if you are a new user or not familiar with Bell IVR (Interactive Voice Response system). When you call Bell, you?ll be introduced to Emily, Bell?s virtual agent. Once you?ve reached Emily, you?ll have a hard time figuring out how to break away and talk to an actual Bell representative.

Here?s the secret to reaching an actual Bell representative: Just dial *611 from your Bell cell phone.? When Emily asks you, – say ?English? or ?Franceais,? and then press [0][0]. You?ll be connected with a real-life Bell representative.

If you end up waiting on hold, don?t worry. Calls to Bell using *611 from your Bell Mobility cell phone are free, including the wait time.

If you liked this article, you can find more articles and videos for Bell Mobility users at http://cellarama.com/articles/ ? At http://cellarama.com, you?ll also find great contract-free cell phones for Bell Mobility. Written by A. Thompson

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