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Surviving Emily, Bell?s Virtual Agent

Saturday, June 27th, 2009

(How to Reach a Real Bell Representative in No Time)

Sometimes you just need to talk to a real person when you?re calling Bell Mobility about your cell phone.

When you call Bell, though, reaching a real person can be difficult, especially if you are a new user or not familiar with Bell IVR (Interactive Voice Response system). When you call Bell, you?ll be introduced to Emily, Bell?s virtual agent. Once you?ve reached Emily, you?ll have a hard time figuring out how to break away and talk to an actual Bell representative.

Here?s the secret to reaching an actual Bell representative: Just dial *611 from your Bell cell phone.? When Emily asks you, – say ?English? or ?Franceais,? and then press [0][0]. You?ll be connected with a real-life Bell representative.

If you end up waiting on hold, don?t worry. Calls to Bell using *611 from your Bell Mobility cell phone are free, including the wait time.

If you liked this article, you can find more articles and videos for Bell Mobility users at ? At, you?ll also find great contract-free cell phones for Bell Mobility. Written by A. Thompson is not affiliated with Bell Canada or Bell Mobility.
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